Where do you ship your products?
We ship our products all over the world every day through the use of insured couriers.
BRT - DPD - FEDEX - DHL
All products are shipped from our logistics in Cherasco (Italy).
No customs or hidden costs.
The best packaging on the market is used.
The goods are therefore protected and insured.
Shipments to countries outside the EU require payment of local VAT and CUSTOMS. These costs will be charged to the final customer directly by the courier.
Is it possible to send an order via e-mail or telephone?
All orders must be processed directly via our website.
The procedure is very simple:
Explore the catalog
Choose the desired product
Add the product to the cart
Complete the checkout phase by entering your delivery / billing information
Select the preferred payment method
Confirm the order
Wait for the receipt of your order (you will receive the shipping number)
What are the accepted payments methods?
- CREDIT CARD (VISA - MASTERCARD - VISA ELECTRON - DINERS - AMEX)
- BANK WIRE
Are the products approved (homologated) for road use?
To check if the products are approved (homologated) for road use, read the product description.
All products with homologation are ready to be installed and used.
Customer Reviews
On our site you can read the reviews of our customers. They are public and show the quality of our service.
Privacy and Data Protection
Our customer data is protected and encrypted.
No data is transferred to third parties.
The data are processed on the basis of current privacy regulations.
Warranty
The products are covered by the manufacturer's warranty and in case of defects, they will be repaired or replaced free of charge.
The warranty is valid for 2 years from the date of purchase.
Withdrawal
Products must be returned intact, unused, undamaged, in their original packaging and complete with all accessories and items included at the time of delivery.
The right of withdrawal may be exercised within 14 days from the day on which the Customer takes physical possession of the goods.
To exercise the right of withdrawal, the Customer must submit a specific request through the procedure available in the Personal Area of the Website, also accessible via the “Return and Withdrawal Request” link in the website footer, or by sending an email to info@misutonida.com or a registered letter with return receipt.
The cost of returning the Product is borne by the Customer.
If the value of the Product has decreased as a result of handling beyond what is necessary to establish its nature, characteristics and functioning, MACH S.R.L. reserves the right to deduct from the refund an amount proportionate to the actual loss in value identified, providing the Customer with a reasoned explanation.
The right of withdrawal does not apply to products made to measure or clearly personalized.